Cookie Policy
Last updated: 1/12/2026
What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They allow the website to remember your actions and preferences over time, which enhances your browsing experience and enables certain functionality.
Most websites use cookies, and they are generally harmless. However, you have the right to control which cookies are stored on your device.
How We Use Cookies
IT Support Services uses cookies for various purposes to enhance your experience and provide our services:
Essential Cookies
These cookies are necessary for our website to function properly. They enable basic features like page navigation, access to secure areas, and authentication. Without these cookies, our Services cannot operate effectively.
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This allows us to improve our Services and user experience.
Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences, language settings, and login information to provide a more customized experience.
Marketing Cookies
These cookies are used to deliver advertisements that are relevant to you and your interests. They also help us measure the effectiveness of our advertising campaigns.
Types of Cookies We Use
Strictly Necessary Cookies
Purpose
Essential for website functionality and security
Examples
- • Authentication tokens
- • Session management
- • Security settings
- • Load balancing
Duration
Session-based or as required
Analytics Cookies
Purpose
Website performance analysis and user behavior tracking
Examples
- • Google Analytics
- • Hotjar
- • Custom analytics
- • Performance monitoring
Duration
Typically 2 years
Functional Cookies
Purpose
Enhanced features and personalization
Examples
- • Language preferences
- • Theme settings
- • Dashboard customization
- • Feature preferences
Duration
1 year or until changed
Marketing Cookies
Purpose
Personalized advertising and campaign tracking
Examples
- • Google Ads
- • Facebook Pixel
- • LinkedIn Insight Tag
- • Retargeting cookies
Duration
Typically 30 days to 2 years
Third-Party Cookies
We use third-party services that may place cookies on your device:
Analytics Services
Google Analytics, Hotjar, and other analytics tools
Purpose: Website performance and user behavior analysis
Payment Processors
Stripe, PayPal, and other payment gateways
Purpose: Secure payment processing and fraud prevention
Advertising Networks
Google Ads, Facebook, LinkedIn, and other platforms
Purpose: Personalized advertising and campaign tracking
Social Media
LinkedIn, Twitter, and other social platforms
Purpose: Social sharing and engagement tracking
Managing Your Cookie Preferences
Cookie Consent Banner
When you first visit our website, you'll see a cookie consent banner where you can:
- • Accept all cookies
- • Accept only selected categories
- • Reject all non-essential cookies
- • Customize your preferences for each category
Browser Settings
You can also manage cookies through your browser settings:
Cookie Preferences Panel
You can access and modify your cookie preferences at any time by clicking the cookie icon in the bottom corner of our website or through your account settings.
Cookie Duration
Session Cookies
These cookies are deleted when you close your browser. They are typically used for session management and security.
Persistent Cookies
These cookies remain on your device for a set period or until you delete them. They are used for remembering preferences and tracking user behavior over time.
Your Rights Regarding Cookies
Right to Accept or Reject: You can choose which cookies to accept or reject
Right to Withdraw Consent: You can withdraw your consent at any time
Right to Information: You can request information about cookies we use
Right to Delete: You can delete cookies from your device at any time
Impact of Disabling Cookies
Essential Cookies: Disabling these may prevent our website from functioning properly
Analytics Cookies: Disabling these won't affect functionality but limit our ability to improve
Functional Cookies: Disabling these may remove personalized features and preferences
Marketing Cookies: Disabling these won't affect functionality but may result in less relevant ads
Children's Privacy
Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately so we can delete it.
Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, applicable laws, or for other operational reasons. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last updated" date.
Contact Us
If you have questions about this Cookie Policy or our use of cookies, please contact us:
Quick Reference
Essential Cookies
Always required for basic functionality
Analytics Cookies
Help us improve our services
Functional Cookies
Enhanced features and personalization
Marketing Cookies
Personalized advertising